Refund Policy

At Wagging Whiskers, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund policy to make the return process as easy as possible.

Eligibility for Refunds:

  • To be eligible for a refund, items must be returned within [number] days of receipt in their original condition, unused, and with all tags and packaging intact.
  • Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.
  • Refunds will be issued to the original form of payment used for the purchase.

Initiating a Return:

  • To initiate a return, please contact us at Connect@waggingwhiskerslab.com with your order number and reason for return. Our customer service team will provide you with further instructions and a return authorization if applicable.
  • Please package the items securely and include a copy of your original order confirmation or packing slip with the returned items.
  • You will be responsible for return shipping costs unless the return is due to an error on our part or the items are defective or damaged.

Refund Processing:

  • Once we receive and inspect your returned items, we will process your refund within [number] business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card provider.
  • Refunds will be issued for the original purchase price of the returned items, excluding any shipping fees or discounts applied at the time of purchase.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items:

  • If you receive damaged or defective items, please contact us immediately at Connect@waggingwhiskerslab.com with photos of the damaged or defective items. We will work with you to resolve the issue promptly, whether through a refund, replacement, or repair.

Questions or Concerns:

If you have any questions or concerns about our refund policy or the status of your return, please don't hesitate to contact us at Connect@waggingwhiskerslab.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Wagging Whiskers.